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Equipment Services Operations Analyst
Permanent      Salary: £ 50000 - £ 65000
Location: High Wycombe

Equipment Services Operations Analyst required to help further develop my clients <font
face=Calibri size=2 color="#333333">Field Service Management business systems across Europe.

 

The ideal candidate will understand field equipment repair, maintenance and services operations and have data analysis skills including SQL reporting.

 

 

Skills

Analytical experience supporting a Service process.

Experience of Field Service Management systems.

SQL report writing experience

Manufacturing, Aerospace, Biotech, Defence or similar capital equipment services knowledge or processes and workflows.

Bachelor’s degree in Business, IT, engineering, or a related.<font
face=Calibri size=2 color="#333333">

Good conceptual, analytical, and communication skills.

Power BI or similar analytical tools.

 

 

Responsibilities

 

Understanding, documenting and mapping Equipment Services delivery processes.

 

Analysing the Service Operations business needs and identify Services problems<font
face=Calibri size=2 color="#333333"> or optimisation opportunities.

 

Developing Field Service Management documentation including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials etc.

 

Engaging with the Service team and the IT team to develop and maintain reports, dashboards, and forecasts <font
face=Calibri size=2>using Power BI and other data analysis tools e.g.<font
face=Calibri size=2 color="#333333"> SQL report writing.

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